Welcome to the OutdoorLights Support Centre.

Here you can find the most commonly asked questions by our customers. Whether you have questions about shipping or delivery times, you can find the answer below. If you have a specific question about one of our products, then you can contact one of our lighting specialists here.

If you need help with your order, please send us an email with your order number to support@outdoorlights.store.

If you have made a mistake in your shipping address please email support@outdoorlights.store within 12 hours of placing your order. Please make the subject line 'Change of Address' and provide your full name, order number and corrected shipping address.
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email support@outdoorlights.store to ensure that you provided us with the correct email during checkout.
Within 12 hours of ordering, you can cancel your order by contacting us. Each order remains in a processing state for 12 hours until it is transmitted to our operational facility for immediate fulfilment.
To view our shipping times, please click here. Shipping times vary, depending on your location.
OutdoorLights is based in the UK and ships worldwide, including the USA, Canada, Australia and New Zealand.
Here at OutdoorLights we work as hard as we can to keep our virtual shelves fully-stocked, but sometimes we do sell out of a popular product. If a popular item is sold out for an extended period of time, an anticipated restock date will be listed on the product's page. We encourage you to join our mailing list so that you may be notified when the item comes back in stock.
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